FAQs
Wash & Care Instructions
How should I care for my Lasso socks?
We recommend washing your socks in cold water and with like colors.
- We also recommend you avoid drying them on high heat to protect the fibers of the sock. Low-Heat or Tumble dry.
- We use premium materials and the heat from the dryer can damage these fibers and prevent the socks from lasting as long as possible.
- Please contact us if you have any questions about your Lasso socks.
Orders
Can I make a change to my order?
Once an order is submitted, there is a window of time that we may be able to cancel or modify the order. Our orders are shipped at 11:00 am EST daily.
- Please email [email protected] or Contact Us and we will make the changes if received between 1:00 pm EST and 8:00 am EST.
- Note: Be sure to include your Order Number in the subject line of your email.
Shipping
Where does my order ship from?
We ship from our warehouse located in GA. Please allow 1-2 business days for your order to process.
When should I expect my Lasso Order to arrive?
Monday-Friday with the exception of holidays, orders are usually processed within 24-48 hours. After a courier has taken possession of the order, deliver can be expected within 3-7 business days after fulfillment depending on your proximity to our distribution center located in GA. Due to upcoming holidays, please allow buffer for items to ship out. Please contact us for any additional questions through our contact form, facebook messenger, or email [email protected].
Do you ship orders to the UK? If so, how will orders to the UK be shipped?
Yes, we ship to the UK. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK ÂŁ135 and Under.
International Shipping?
International customer orders shipping out of the USA are responsible for any duties or taxes incurred. Please allow 1-2 weeks for all International deliveries.
Returns
What is your return policy?
Not happy with your Lasso Gear product? Return it to us within 60 days of original purchase date, and we'll give you a full refund even if you've opened and used the product.
How do I make a return?
If you are not completely satisfied with your Lasso Socks, you may return them within 60 days off their purchase. We offer a 100% satisfaction guarantee. Click here to begin. Please allow up to 48 hours for your refund to process once the returned product is received by our warehouse.
How long will it take to process my return?
Refunds are processed within 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow 3 to 5 business days from the time the return is processed for the refund to be reflected in your account.
Do you offer free shipping on returns??
We offer free shipping on returns.
Am I able to process an exchange?
At this time we are able to process exchanges for unused items. If you need to make a change to your order you can request a modification by visiting our Contact Us page and selecting “Make a Change to My Order” in the dropdown window. Orders placed Monday thru Friday can be modified if placed after 12PM until 6AM the following business day.
What happens if I received a damaged item?
If you have a damaged product, please send [email protected] an email regarding a replacement.
Function
How do Lasso Socks help with support?
Our targeted SmartSupport™ compression weave patterns reinforce key ligaments and tendons to stabilize the foot and ankle. They also provide additional support for the ankle joint. This is achieved by a unique weaving in a special pattern that mimics KT-Tape support around the arch, heel, and ankle.
How does Compression help?
Our HyperCompression™ sock technology helps keep muscles warm, reduces swelling and increases circulatory blood flow. Graduated compression in the socks gently pushes blood flow back up the leg, helping to prevent swelling and even varicose veins.
How does Foot and Arch Compression help?
Our Patented foot and arch compression support delivers active joint security and reduces foot fatigue. By providing targeted compression around the arch of your foot our socks support and stabilize key foot joints and muscles to prevent foot fatigue.
What does the ankle support pattern do?
Our ankle support pattern is similar to the taping techniques used to support key ligament and tendons around the foot and ankle. Specifically the Figure 8 and Stir Up techniques.
Are the compression levels good for flying and DVT prevention?
Yes, the level of compression is good for Flying and DVT. It is very close to the level of compression prescribed by physicians.
Should I take my Lasso Socks off right after a workout or Flying?
We recommend a minimum of 1 hour after an exercise or flying to help prevent swelling of any kind. You can wear them as long as needed.
How much compression do Lasso socks have?
Lasso socks have 15-20 mmHg(millimeters mercury). This level of compression is used for moderate compression needs. mmHg(millimeters mercury) is a unit of measurement for tensile strength of a fabric.
Do Lasso Socks help with PTTD?
We haven't tested with PTTD specifically, but typically physicians recommend ankle support and bracing for PTTD patients. Lasso Socks are specifically designed to provide many of the benefits of orthotic support via our patented knit technology, so we think the socks would probably help with the condition. And the easy part with us is if you don't feel any benefit, we're happy to refund you!
Are they hard to put on and take off?
Compression socks by nature are tighter fitting to achieve the needed support and do their job. Our socks are deigned to provide great support and compression to enhance your performance and recovery, therefore are a little tighter to put on and remove.